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RETURN POLICY

If you purchased product through an Assault Industries reseller, please contact them to initiate your return.

Please inspect your merchandise carefully and thoroughly upon receipt. If you are dissatisfied with any merchandise for any reason, you may return it according to the instructions in this document. Shipping, handling, and C.O.D. charges are non-refundable. Return shipping and insurance costs are the customer’s responsibility. No returned packages will be accepted freight collect or C.O.D., and Assault Industries shall not be responsible for returned merchandise that is damaged in shipping.

You must contact Assault Industries for a Return Merchandise Authorization (RMA) number. This number MUST appear on the outside of the returned package(s). You MUST include a copy of your original invoice with your shipment. All items returned for exchange or refund must be new, in the exact condition that the item was received, and must include the manual and all originally accompanying accessories.

Items received by Assault Industries that have been damaged as a result of inadequate packaging, misuse, neglect, and/or another obvious mistreatment will be returned to the customer. Any refund or credit will be adjusted accordingly. Special orders, closeouts, and products sold "as is" cannot be returned.

Assault Industries reserves the right to refuse merchandise, return merchandise to customer or charge a 20% restocking fee under the following conditions:

1)   Merchandise was received after the ten-day trial period without prior authorization. Ten-day period begins once the merchandise is received by or for the customer from the shipping carrier until the time that Assault Industries receives the merchandise back at its facility.

2)   The merchandise was incomplete, damaged, obviously used, or scratched.

3)   The returned merchandise was improperly packaged.

4)   The merchandise was ordered but delivery was refused by or for the customer.

REFUNDS

  1. Within 10 days
    Customers may return any or all merchandise purchased from Assault Industries for any reason within 10 days of receipt by Customer (ten-day period begins once the merchandise is received by or for the customer from the shipping carrier until the time that Assault Industries receives the merchandise back at its facility) for a full refund, minus shipping, handling, and/or C.O.D. charges. Note: If shipping charges have not yet been invoiced or paid, the actual shipping cost shall be deducted from the amount of the refund.
  2. Within 30 days
    Customers may return any or all merchandise purchased from Assault Industries for any reason within 30 days of receipt by Customer (ten-day period begins once the merchandise is received by or for the customer from the shipping carrier until the time that Assault Industries receives the merchandise back at its facility) for a full refund, minus shipping charges and subject to a 20% restocking fee. Note: If shipping charges have not yet been invoiced or paid, the actual shipping cost shall be deducted from the amount of the refund.
  3. After 30 days
    No returns for refund will be accepted after 30 days of customer receipt of merchandise.

EXCHANGES AND UPGRADES

Customers may return any or all equipment for exchange or upgrade within 30 days (period begins once the merchandise is received by or for the customer from the shipping carrier until the time that Assault Industries receives the merchandise back at its facility) of purchase. Any difference in costs of returned merchandise and exchanges/upgrades will be credited to future purchases and/or invoiced per Customer’s normal terms.

RETURN ACCEPTANCE CONDITIONS FOR REFUND, EXCHANGE OR UPGRADE

Customer must return merchandise in the original box intact with all components as originally shipped from Assault Industries. All components must be in like-new condition. All returns must be accompanied by an Assault Industries RMA number and the original receipt. Credit for refund, exchange, or upgrade will be granted only to the purchaser whose name appears on the original receipt.

At Assault Industries’ discretion, we may decline any return or charge a fee for missing items or items that we determine are damaged or require service. All cash or check transactions will be refunded by check. Checks take a minimum of two to four weeks for processing. Credit card transactions will be refunded to the credit card account used for the initial transaction.

The undersigned, being officers or officials authorized to bind their respective organizations, have read and understand this Statement of Policy, accept it in its entirety, and agree that their organizations will abide by the terms contained herein, during any transaction between the two organizations.